We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Account Settings
502 TopicsI don't have access to my account's email, so I can't receive the 6-digit code to sign in.
Please help me. I have email address and password. Each time I try to login it sends access code to email that no longer exists and I do not longer have access to. How can I get logged in?Solved100Views0likes5CommentsCan I sync two Family accounts on the same hard drive?
Dropbox Plan Family Payment Method Card How did you upgrade? website Question or Issue I already have access to two Family Plans, each with different logins. Can I have two Family Plans & have those files on my desktop hard drive. Now I have one plan on my hard drive, but I only access the second plan on dropbox website.83Views0likes1CommentPlease allow us to link multiple Business accounts to the Desktop App
I am a freelance motion designer and have run into this issue way too often. I have my own Business account that I use for my freelance business, but whenever I need to be integrated into another agency's company ecosystem, Dropbox does not allow me to sign into their Business profile while staying logged into my own Business account for local working/syncing on the Desktop app. This can be incredibly frustrating if I am working on several projects at one time, which I often do. It would be so righteous if Dropbox allowed the use of signing into multiple Business accounts at one time in order to avoid the back and forth switching and to avoid needing to upload files through the web version to ensure backups are consistent/automatically synced on both accounts. PLEASE! PRETTY PLEASE!47Views0likes1Comment'Last Modified' column not showing date & time
When using Dropbox on a desktop, the "Last Modified" column now displays messages such as "10 minutes ago," "22 hours ago," and "last month." I found having it show the actual dates and times to be more useful. Is there a way to change the format of the column back to the way it was?Solved159Views2likes12CommentsHow can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows47Views0likes2CommentsDropbox starts up when booting Windows, even when disabled in the preferences.
Question or Issue Had to do a clean reinstall of Win11, then added Dropbox. Changed the settings not to load at startup. I prefer to manually sync. But when I return to computer in the morning, I see Dropbox is loaded on the machine and I am logged in. Is there a way to make sure that Dropbox only runs when I decide to use it and sync? Thank you.92Views0likes2CommentsI accidentally put the wrong date of birth on my Dropbox account. How can I fix this?
I have added the wrong date of birth and I want to fix it. I was trying to sign up for a family plan, and I entered the wrong date of birth. its urgent. i have been try to fix it but i can't. i was confused how it can fix. it's must done fast because it depends to my work. can somebody help me?36Views0likes1Comment