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Age Requirements for Using Dropbox
Dropbox has age requirements in place to comply with legal regulations and help create a safe experience for everyone. These requirements may vary by location and in some cases may involve parental approval. Below is an overview of the minimum age to use Dropbox, along with helpful information about account access and the steps available if age requirements apply. Minimum Age to Use Dropbox The minimum age to create and use a Dropbox account depends on where you live: If youâre in the United States: You must be 13 or older. If youâre outside the United States: You must be 16 or older. Once you reach the required age in your location, you can create a new Dropbox account. What happens if I donât meet the age requirement? If youâre under the minimum age required to use Dropbox, your account may be scheduled for deletion. Dropbox provides advance notice and time to take action: Youâll receive a notification 48 hours before deletion During this grace period you will be prompted to download all your content. You can download your files from dropbox.com or using the Dropbox Desktop app. If you canât download your data before the deletion date, contact Dropbox support at dropbox.com/get_help. After 48 hours: Youâll be logged out of all Dropbox apps. You won't be able to log back in. Your account will be deleted in accordance with our retention policy. Why your access to the Dropbox mobile app may be disabled Dropbox relies on age and parental-approval information provided by the Apple App Store and Google Play Store. This information helps us follow our Terms of Service and comply with laws designed to protect minors. Your access to the Dropbox mobile app may be disabled for the following reasons: Youâre under the minimum age required to use Dropbox: If youâre under 13 years old in the United States, or under the applicable age limit in your region, youâll lose access to the Dropbox mobile app. Youâll be notified that your account will be deleted and youâll have a limited amount of time to download your content from dropbox.com or from the Dropbox desktop app before permanent deletion. Youâre between 13â17 years old and need parental approval: If youâre between ages 13â17, you may need approval from a parent or guardian to continue using the Dropbox mobile app. If you donât have parental approval, your access to the Dropbox mobile app will be disabled temporarily. Youâll be notified that parental approval is required, and once itâs granted, your access will be restored. Your parental approval request was denied: If your parent or guardian denies approval, your access to the Dropbox mobile app will be disabled. By understanding Dropboxâs age requirements, you can ensure a smooth and uninterrupted experience. For the most accurate and up-to-date information, visit the our Help Center article on age requirements here.Updates to How Dropbox Works on Older Operating Systems đ»
Hi everyone! We want to share a heads-up about an update rolling out for Dropbox users on older versions of Windows and macOS. The new simplified version of the Dropbox desktop app lets us continue the extended support of older operating systems while ensuring your experience stays efficient, reliable and hassle-free đ€. Hereâs Whatâs Changing If youâre using Dropbox on: Windows 7, 8 or 8.1 macOS 10.13 (High Sierra), 10.14 (Mojave) or 10.15 (Catalina) Youâll soon see a message letting you know that Dropbox is updating how the desktop app works on these systems. To keep using all desktop app features, youâll need to upgrade to a more recent operating system (Windows 10 or newer, or macOS Big Sur or newer). But donât worry - your files will continue to sync without interruption, no matter what đ. What If I Canât Update Right Now? If updating your operating system isnât possible, Dropbox will automatically switch you to a streamlined version of the desktop experience. It still handles the basics - like reliable file syncing - just without some of desktop app features. Of course, you can also continue accessing all your content through dropbox.com or the mobile app. For more details, including OS requirements and upgrade tops check out this article here. Thanks for your understanding as we roll out this update. These changes help us keep Dropbox secure and reliable while ensuring your files stay in sync. Got any additional questions? Drop them below, weâre always happy to help đ.Weâre Still Here to Help (Even Over the Holidays!)
Thank you for another amazing year with us! Weâre so grateful for our community - for your questions, your ideas, and the stories you share about how you use Dropbox đ We hope everything runs smoothly for you this holiday season, but if you do need a hand, remember you can always post a question in the Dropbox Community. Your fellow Dropbox Community members (and our team!) are here to help. Our support team will be checking in throughout the holidays, though weâll be working reduced hours so everyone can take some time to rest, recharge, and celebrate. If you contact us on Christmas Day đor New Yearâs Day đ, please note there might be a short delay - but weâll follow up as soon as weâre back online. And if youâd like to share how Dropbox helped you this year, whether it was for work, study, or just staying organized, weâd love to hear your story! Thank you again for being part of our community in 2025. Wishing you a wonderful holiday season and a happy new year! â€ïž
Emojis in filenames are finally here! đ„ł
Hey everyone! Weâve got some exciting news - Dropbox now supports way more characters in filenames and folders! Emojis are now supported across all surfaces, and itâs available to everyone! That means support for emojis like đ, đ”, đŽââ ïž, plus rare scripts like đ©žœ, ۧÙÙÙÙ, and even mathematical symbols like đ or đž. This long-requested update fixes the issue of files not syncing properly due to unsupported characters, so everything now works just as expected. Whether youâre jazzing up a folder name with a little âš flair âšor using your native language to stay in flow, we hope this update brings a little extra delight to your day and the way you work. Give it a go and let us know what you think! And of course, thank you to Link1328ââ for the idea and everyone who contributed to the thread! Let us know what you think, share your feedback or any other requests for characters to support below đ Happy organizing!
Cut the Clutter: Ignore Files Feature is now live
Update: This feature is now live and available to all individual plan customers! Thank you to all our testers, and share your feedback with the team, we're still eager to hear from you! For years youâve asked for a simple way to exclude files and folders from sync without using selective sync feature. Weâre testing a new way to give you more control over what Dropbox syncs and what it doesnât. If youâve ever wanted to keep certain files or folders on your device without syncing them to dropbox.com, this feature is for you. đ€ What is it? Ignore Files lets you list exclusion rules in a special text file called rules.dropboxignore placed in your Dropbox root folder. Any file or folder that matches a rule will stay on your computer but will not sync to dropbox.com or count against your storage đ Who weâre looking for Desktop Dropbox users on Windows, macOS, or Linux People who regularly deal with temporary or bulky content, e.g. Software Engineers Video / audio / 3D creators Anyone who hates seeing clutter in their cloud storage Someone who is comfortable trying a closed beta feature and sharing honest feedback đïž How the closed beta works Hereâs what to expect if you join the beta for Ignore Files: Register - Fill out the form here â [Sign-up link] Confirm: Eligible participants will receive an email to confirm their participation, along with the timeline details. Get Set Up - Make sure you have Dropbox app installed on your computer Weâll Enable It - Weâll activate Ignore Files feature for you. Try It Out - Use Dropbox as usual for 1 week, ignoring files and folders as needed. Share Your Thoughts - At the end of the week, weâll send a quick survey. You can also opt into a 30-minute feedback chat (optional, limited spots available!) âïž Want in? Fill out the quick screener here by date â [Sign-up link] Keep an eye on your inbox - weâll be in touch if youâre selected Thanks so much for helping us improve Dropbox. Weâre excited to hear what you think! Got questions? Just drop them in the thread below. đŹ
