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johnweidner's avatar
johnweidner
Collaborator | Level 9
2 years ago
Solved

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

johnweidner's avatar
johnweidner
Collaborator | Level 9
2 years ago

It seems to be all of them. And I reinstalled the app, with no change

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey johnweidner, when did this start happening? 

 

Also, do you have a problem only when trying to preview your Paper files? 

  • johnweidner's avatar
    johnweidner
    Collaborator | Level 9
    2 years ago

    No, I OPEN the file on my iPhone. All the text is still there, just right. But every picture is replaced with a message that starts with "Couldn't load preview. The file may have been moved or deleted." (All the pictures are still there when I open the same file on my computer.)

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      HI johnweidner, could you try using a different network connection to see if this helps when previewing the files?

      • johnweidner's avatar
        johnweidner
        Collaborator | Level 9
        2 years ago

        I tried turning off Wi-Fi on my phone, and using Cellular Data. Same problem exactly

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