Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

johnweidner's avatar
johnweidner
Collaborator | Level 9
2 years ago
Solved

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox Paper
Error Messages
Mobile
Preview
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

     

    Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can. 

     

    Thanks,

    Ben

johnweidner's avatar
johnweidner
Collaborator | Level 9
2 years ago

No, I OPEN the file on my iPhone. All the text is still there, just right. But every picture is replaced with a message that starts with "Couldn't load preview. The file may have been moved or deleted." (All the pictures are still there when I open the same file on my computer.)

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI johnweidner, could you try using a different network connection to see if this helps when previewing the files?

  • johnweidner's avatar
    johnweidner
    Collaborator | Level 9
    2 years ago

    I tried turning off Wi-Fi on my phone, and using Cellular Data. Same problem exactly

    • johnweidner's avatar
      johnweidner
      Collaborator | Level 9
      2 years ago

      Crazy question: I'm using hundreds of pictures in my Paper documents. Could there just be a limit to how much the iPhone Paper app can handle?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

      • johnweidner's avatar
        johnweidner
        Collaborator | Level 9
        2 years ago

        Approximately 10 to 20 pix, not very large in size. I just made a test document with two pictures, but it had the exact same problem. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!