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TW90's avatar
TW90
New member | Level 2
3 years ago

“There was an error downloading your file”

I know this problem has been shared here before in the past, but in all cases (at least, the ones I consulted) it resulted in a representative contacting OP directly via email, which doesn't really h...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey TW90, let's jump right into this! 

 

Does this error message happen only with your .json files? Can you try to clear your cache, and also use an incognito tab on your browser, and then try again? 

 

If you get the same error message, feel free to attach it here, in order for us to have a visual too.

 

Keep me posted! 

TW90's avatar
TW90
New member | Level 2
3 years ago

Hi Megan,

 

I'm afraid the actual error message doesn't provide much in terms of detail:

As for the file type, I've also tried downloading an .mp3 and .tbz2 file, same result. Clearing cookies didn't do anything.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot TW90 - much appreciated.

     

    Could you please let us know if this persists on other browsers or an incognito window with no plugins or extensions running as well? 

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