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wowitt's avatar
wowitt
Explorer | Level 3
3 years ago
Solved

".7z files can't be previewed" message

I have always been able to preview and extract .7z files on Dropbox. They are small 15 kb or less size files. Today when I attempt to access a .7z file, I am receiving the message ".7z files can't be...
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  • Megan's avatar
    Megan
    3 years ago

    Hi wowitt, I hope you're doing well!

     

    Generally, password protected files cannot be previewed in Dropbox, so you might need to either download them, or remove the password protection in order to preview them.

     

    You can see more info about this here.

     

    I hope this clarifies! 

wowitt's avatar
wowitt
Explorer | Level 3
3 years ago

I updated to version 348.2.4 and have same result.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    How are you trying to preview? Website or app on mobile?

    • wowitt's avatar
      wowitt
      Explorer | Level 3
      3 years ago

      If I go to dropbox.com and I select a 7z encrypted file that is password protected I get a message that it cannot preview a password protected 7z file.

      If I go to dropbox.com and I select a 7z file that is not password protected I am able to preview the 7z file.

      If I use Windows Explorer and I select the 7z file on the dropbox drive, either password protected or not, I can extract the 7z file.

      If I use the Dropbox App on Android (tablet or phone), I cannot preview either password protected or non-pw protected 7z files. 

      My only recourse now on Android is to download the 7z encrypted file and then unencrypt the file. Then delete it. Not a very clean solution.

      In the very recent past I could use the Dropbox App to preview 7z encrypted and pw protected files. I did this all the time. Something has changed.

      Interestingly I can store a 7z encrypted password protected file on google drive and open it with the Zip Extract App that integrates with google drive so that it is a single step process.

      Any reason why this has changed for Dropbox App on Android when Help Center states that 7z can be previewed?

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi wowitt, I hope you're doing well!

         

        Generally, password protected files cannot be previewed in Dropbox, so you might need to either download them, or remove the password protection in order to preview them.

         

        You can see more info about this here.

         

        I hope this clarifies! 

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