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Brashley's avatar
Brashley
Helpful | Level 5
7 years ago

".jpg files are supported but something went wrong."

Two years ago I uploaded my entire engagement photo album to Dropbox.  Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
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Brashley's avatar
Brashley
Helpful | Level 5
7 years ago

Hello, thanks for your help! I have noticed that I am receiving this error message in at least two folders that include only .jpg files. I am able to see other jpg. files in my dropbox. I can't figure out why I cannot access the .jpg files in the specific folders.

Below is the error message I am receiving:

 

.jpg files are supported but something went wrong.
._ab (4 of 47).jpg · 4 KB
Open ▾
 
 
5 of 95
 
 

 

 
 
 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for the screenshot, Brashley! It definitely points us to the right direction. 

Dot-underscore (Apple Double) files are created by Mac OSes and appear when copying files with extended attributes metadata into a file system that doesn't support them. 

Depending on the info stored in the metadata, you may or may not need these files. 

From your screenshot, it seems that the file may be the metadata of the actual file you're trying to preview. 

To avoid this in the future, if you have your Dropbox folder on an external drive, we generally recommend ensuring that the drive is formatted in the default file system format for the OS installed.

I hope it info helps!

  • Brashley's avatar
    Brashley
    Helpful | Level 5
    7 years ago

    Thanks Lusil. I have the files on an external drive and I am trying to re-upload to dropbox, but I keep getting the same error message once uploaded on dropbox. Do you know how I can successfully upload the files from my external drive?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for getting back to me, Brashley. 

      Since files with ._ are hidden system files, you should still be able to upload the actual files to your Dropbox account as per normal. 

      You can have a look at this thread and this one where other users have discussed similar concerns.

      Give me a shout if you have any other questions!

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