Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Brashley's avatar
Brashley
Helpful | Level 5
7 years ago

".jpg files are supported but something went wrong."

Two years ago I uploaded my entire engagement photo album to Dropbox.  Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
Error Messages
Preview
sort
sync
KGmarie's avatar
KGmarie
Explorer | Level 3
6 years ago
Yes I tried downloading them from the website (Windows laptop - chrome; and iPhone - chrome/safari) + iPhone app and when trying to view it says it can’t view the file type.

Most of the images are around 1.8mb or more. Only around a dozen of a couple hundred are loading and viewing fine. All are jpgs.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for getting back to me here KGmarie!

Can you send me a screenshot of the error message that you're receiving when trying to view one of the files?

Also, would you mind if I reached out to the email linked with your profile so that I can look into this a bit better with you through our Support channel?

Keep me posted!

  • KGmarie's avatar
    KGmarie
    Explorer | Level 3
    6 years ago
    Hi Daphne
    Yes please if you can email me on the linked email I’ll reply with a screenshot. Look forward to hearing from you.
    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Awesome!

      I've just sent you an email, please just check your inbox when you have a moment and we'll go from there.

      Cheers KGmarie!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content