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stathis125's avatar
stathis125
Explorer | Level 3
3 years ago

401 error when printing

Hello,

 

In the last couple of months when I'm trying printing from the browser I'm getting the 401 error. Tried incognito mode, cleared cache but the problem still persists.

 

Thank you. 

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi stathis125, sorry to hear you're having issues with this.

     

    Can you please try another browser or an incognito window with no plugins or extensions running and let me know if you still get the same error?

     

    If so, I'd appreciate a screenshot too.

     

    Thank!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you walk us through the exact steps you take that result in this error as well, Stathis?

     

    Also, is this for your own files or shared ones?

  • stathis125's avatar
    stathis125
    Explorer | Level 3
    3 years ago

    Download & install Opera Beta
    Log into Dropbox and open a file that is not shared
    Click on the print button of the browser and new tab opens with the error.

    The same behavior is also on Microsoft Edge.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi stathis125, are you previewing a file while attempting to print it out?

     

    Are you clicking the print button in the preview window itself, or the print button in your browser toolbar?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have any extensions or built in features in the browser that could block cookies or scripts?

  • stathis125's avatar
    stathis125
    Explorer | Level 3
    3 years ago

    Nope printing was functioning as usual and stopped working without any changes in my browser 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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