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mnsngbr's avatar
mnsngbr
New member | Level 2
1 year ago

A bunch of my files went to Zero Bytes on Mac

This issue was posted here like five years ago by a different user and the fix worked for them but I've encountered the issue now and the fix isn't working. Basically, I've got a new Mac, synced all...
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vladgasan's avatar
vladgasan
Icon for Dropbox Product Manager rankDropbox Product Manager
1 year ago

Hi mnsngbr,

Is it possible that the files you synced from your old Mac to your new Mac were online-only? It could be the reason they show up as zero bytes. Can you please check and let us know?

Regards,
Vlad

mnsngbr's avatar
mnsngbr
New member | Level 2
1 year ago

Hi Vlad, thanks for the reply. My old computer was stolen and I backed up these files directly from Dropbox, so no, that shouldn't be the case. On my old computer they were actually on the hard drive and backed up to Dropbox as well, so I assumed the same would be the case when I spent hours getting them all downloaded again onto the new computer. 

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