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paulpeterson's avatar
paulpeterson
Explorer | Level 3
5 years ago

Alias Folders

I had to re-sync Dropbox recently and when I sync the app on my iMac Dropbox creates locked alias folders for Desktop, Downloads and Documents. Do I have to wait for the files to sync and the localiz...
Computer Backup
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paulpeterson's avatar
paulpeterson
Explorer | Level 3
5 years ago

I think the problem is that I need a duplicate back up of my files.

 

So there is a copy on the computer and a copy on Dropbox.

 

At the moment there is only a copy on Dropbox.

 

If I back up to a hard drive that is synced and a duplicate copy.

 

How can I achieve this with Dropbox Sync?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
At the moment, with computer backup, the files can only exist on one location on the specific drive.

You could make a copy of your desktop files on a different drive, however, they won't sync with Dropbox. 

You're welcome to post an idea about this on our idea board!
  • paulpeterson's avatar
    paulpeterson
    Explorer | Level 3
    5 years ago

    Could you also explain why folders don't show up on the Dropbox Mac folder?

    I have 2 x Mac's synced and they don't show up. I have an internet connection and everything is synced and up to date in Dropbox ( I can see all the files in there.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    You mean that when you open your Dropbox folder, you don't see a "Mac" or "My Mac" folder at all?

    Or do they exist, but they don't have your desktop files in them?
  • paulpeterson's avatar
    paulpeterson
    Explorer | Level 3
    5 years ago

    I don't see a Mac folder at all. Only what I shared with the screenshot

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hmm, can you please hover your mouse over the Dropbox icon in your menu bar, to check the sync status of the application?

    Also, if you try enabling hidden files on your computer, do you perhaps see the folders then?
  • paulpeterson's avatar
    paulpeterson
    Explorer | Level 3
    5 years ago

    I now see this after seeing hidden folders but its missing the folder Mac (I have 2 x macs on Dropbox)

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info, paulpeterson. I'd recommend getting in contact with the support team directly for further assistance on why the other computer backup folder isn't visible.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • paulpeterson's avatar
    paulpeterson
    Explorer | Level 3
    5 years ago

    Thank you!

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