Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

paulpeterson's avatar
paulpeterson
Explorer | Level 3
5 years ago

Alias Folders

I had to re-sync Dropbox recently and when I sync the app on my iMac Dropbox creates locked alias folders for Desktop, Downloads and Documents. Do I have to wait for the files to sync and the localiz...
Computer Backup
desktop
Download
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
You mean that when you open your Dropbox folder, you don't see a "Mac" or "My Mac" folder at all?

Or do they exist, but they don't have your desktop files in them?
paulpeterson's avatar
paulpeterson
Explorer | Level 3
5 years ago

I don't see a Mac folder at all. Only what I shared with the screenshot

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hmm, can you please hover your mouse over the Dropbox icon in your menu bar, to check the sync status of the application?

    Also, if you try enabling hidden files on your computer, do you perhaps see the folders then?
  • paulpeterson's avatar
    paulpeterson
    Explorer | Level 3
    5 years ago

    I now see this after seeing hidden folders but its missing the folder Mac (I have 2 x macs on Dropbox)

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info, paulpeterson. I'd recommend getting in contact with the support team directly for further assistance on why the other computer backup folder isn't visible.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • paulpeterson's avatar
    paulpeterson
    Explorer | Level 3
    5 years ago

    Thank you!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!