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RuthP's avatar
RuthP
Explorer | Level 4
3 years ago
Solved

All files downloaded from Dropbox are corrupt

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox.  To transf...
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  • Megan's avatar
    Megan
    3 years ago

    Hi RuthP, thanks for the info! 

     

    Have you tried re-downloading and installing the app again? 

RuthP's avatar
RuthP
Explorer | Level 4
2 years ago

Hello Megan,

This morning everything was synched except for two very big folders. That was just going to be a time job. 

Now tonight, I am back where I started at the beginning of this thread!

 

I run two anti virus programs - Bitdefender and Malwarebytes. Bitdefender was causing a hassle and I white listed Dropbox, so I could proceed. 

 

I have no idea if Malwarebytes is causing the next hassle, but from googling, it is possible.

 

Any ideas please?

 

Thanks,

Ruth

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In that case, you can temporarily disable both of your antivirus programs and try again RuthP 

 

Let us know of any updates!

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Thanks Walter. I have just white listed dropbox on Malwarebytes and everything is the process of synching and I finally have the dropbox app icon in the tray!

     

    Hopefully, this is the end of my troubles!

    Ruth

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's sorted now RuthP 

     

    Let us know if anything else comes up!

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