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RuthP's avatar
RuthP
Explorer | Level 4
3 years ago
Solved

All files downloaded from Dropbox are corrupt

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox. 

To transfer to the new computer, I deleted everything on Dropbox, because it was not up to date, and uploaded everything form my old computer Dropbox folder. I did this folder by folder.  So far, so good. 

I then allowed Dropbox to download everything, 116 GB and >38,000 files, to my D(data) drive. Unfortunately, I cannot open any of these downloaded files. If I try to open a word doc, I get When I try to open a word doc

And similar if I try to open other types of files. 

 

The files on Dropbox are uncorrupted. If I download a word doc from dropbox, it opens correctly. 

 

Can anyone help please. I would like to be able to open files on my computer.

 

If allowing to download folder by folder will help, I will need some instructions please.

Thanks.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RuthP, the grey and white cloud icons mean that the file/folder you're looking at is online-only. 

     

    You can see more about that here. 

     

    And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Hello Megan,

    This morning everything was synched except for two very big folders. That was just going to be a time job. 

    Now tonight, I am back where I started at the beginning of this thread!

     

    I run two anti virus programs - Bitdefender and Malwarebytes. Bitdefender was causing a hassle and I white listed Dropbox, so I could proceed. 

     

    I have no idea if Malwarebytes is causing the next hassle, but from googling, it is possible.

     

    Any ideas please?

     

    Thanks,

    Ruth

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, you can temporarily disable both of your antivirus programs and try again RuthP 

     

    Let us know of any updates!

  • RuthP's avatar
    RuthP
    Explorer | Level 4
    2 years ago

    Thanks Walter. I have just white listed dropbox on Malwarebytes and everything is the process of synching and I finally have the dropbox app icon in the tray!

     

    Hopefully, this is the end of my troubles!

    Ruth

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's sorted now RuthP 

     

    Let us know if anything else comes up!

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