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JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

All of my files online give me message that "something has gone wrong, but my files are safe"

Hello.  I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop.  They uploaded, no problems.  I have gone in to access them today and when I log in, they are all li...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Akka0, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

Hello everyone and sincere apologies for not replying sooner but kids & christmas!!

I am getting the exact same error message as per the screenshot.  I cannot access anything at all xx

  • JoB76's avatar
    JoB76
    Explorer | Level 3
    2 years ago

    Actually, I can access the photos folder so al my pics and screenshots are there but no documents xx

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey JoB76 - sorry to hear about this.

       

      Could you send us a screenshot of the exact error you're getting so that we can have a visual too? 

       

      Did you try clearing your browser's cache or using another browser since you first noticed this? 

      • JoB76's avatar
        JoB76
        Explorer | Level 3
        2 years ago

        This is the message I'm getting.  Yes, I have cleared everything, tried opening in an incognito window and opening in a different search engine but I'm still getting this message.  xx

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