Forum Discussion

JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

All of my files online give me message that "something has gone wrong, but my files are safe"

Hello.  I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop.  They uploaded, no problems.  I have gone in to access them today and when I log in, they are all li...
Error Messages
Preview
View
Web
JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

Actually, I can access the photos folder so al my pics and screenshots are there but no documents xx

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JoB76 - sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too? 

 

Did you try clearing your browser's cache or using another browser since you first noticed this? 

  • JoB76's avatar
    JoB76
    Explorer | Level 3
    2 years ago

    This is the message I'm getting.  Yes, I have cleared everything, tried opening in an incognito window and opening in a different search engine but I'm still getting this message.  xx

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi JoB76, have you checked my post to see if you have anything that could be blocking the Dropbox domains? Does another computer on the same network have this same issue?

      • JoB76's avatar
        JoB76
        Explorer | Level 3
        2 years ago

        There is only my laptop in the house.  I have cleared, deleted and done everything mentioned in a previous post but am still getting this message x

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!