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tdhorn's avatar
tdhorn
Explorer | Level 3
5 years ago

Android Dropbox - permanent failure for some files

I use drop box Android on my Galaxy S21 to store my password keeper files. I am getting a permanent failure when I try to connect the file to my password keeper app. I also get file not found on my P...
Android
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Mobile
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hello there tdhorn, thanks for posting on our Community and happy Monday!

I'm not sure about the issue at hand. Could you please send us a screenshot of the error you're getting so that we can have a visual too?

If you could walk me through the steps you take to do this as well, I'd appreciate it. 

Thanks!
  • tdhorn's avatar
    tdhorn
    Explorer | Level 3
    5 years ago

    sorry been away from computer for a couple days.. Here is what I get on the PC... on my android I get permanent failer when I select most files. There are a few older files that still open, but the later copies dont. 

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      The file you're trying to open seems to have many conflicted copies in this folder tdhorn

      Could those have been created by a 3rd party app or program somehow?

      Also, what's the exact error you get on your Android device?

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