Is there an update on Mac online-only thumbnails finally showing up?

Welcome back to our Community, majko123! 

I was able to locate your last thread with us here. Are you still having an issue with all online-only files not showing any thumbnails on your Mac device, or are you mostly experiencing this with .psb files?

Feel free to also send me a screenshot of what you’re seeing at the moment on your computer, and I can take a look for you.

Other than that, I’d like to know the current syncing status of your desktop app.

Keep me in the loop.

Hello Nancy,
nothing has been fixed as far as I can tell. In native Mac Finder I cannot see any online-only thumbs, and in the web Dropbox file explorer I can see .psd thumbs but not .psb.

I appreciate your assistance, however, I was just curious to find out if there has been some recent development on this by the Dropbox team. I can provide all the necessary details about my setup, but if there is no update on the issue by the devs then what is the purpose?

Thanks

Thanks for clarifying, majko123. 

I’m afraid that we don’t have a specific update to share here on the forum. 

If you wish though, we can log a new ticket for you and send this over to our specialists, so that you can continue the troubleshooting with them from where you left off last time (I had a look into our system and could locate your previous ticket). 

Let me know, if you'd like that.