Forum Discussion

hw213nw's avatar
hw213nw
New member | Level 1
2 years ago

Audio files are compressed/downgraded in quality when exported to iMessage.

I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage.  I often share audio files for work, and I go into the app, click share, then expo...
Export
iOS
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi hw213nw, let's jump right into this!

Does this only happen when with your exported audio files or with other file types too? 

Would you mind clarifying your device's OS, along with the Dropbox version that you're using on your end? 

Keep me posted, and we'll take it from there!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!