Forum Discussion

hw213nw's avatar
hw213nw
New member | Level 1
2 years ago

Audio files are compressed/downgraded in quality when exported to iMessage.

I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage.  I often share audio files for work, and I go into the app, click share, then expo...
Export
iOS
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey hw213nw, just as a test, if you choose the "save to device" option instead, and then play the audio file locally on the device, what do you see?

hw213nw's avatar
hw213nw
New member | Level 1
2 years ago

Hi looks like it saves to iPhone Files and plays normally with no degradation

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi hw213nw, does this issue with the compression only occur when sending files via iMessage, since it appears downloading them normally works fine?

    • hw213nw's avatar
      hw213nw
      New member | Level 1
      2 years ago

      Hi, I believe so, it's something about that sharing function via iMessage. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi from me too, hw213nw! It sounds then that this has something to do with iMessage specifically. Is it possible to reinstall the app on your device? Do you see any difference after that?

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