Forum Discussion

hw213nw's avatar
hw213nw
New member | Level 1
2 years ago

Audio files are compressed/downgraded in quality when exported to iMessage.

I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage.  I often share audio files for work, and I go into the app, click share, then expo...
Export
iOS
Mobile
hw213nw's avatar
hw213nw
New member | Level 1
2 years ago

Hi looks like it saves to iPhone Files and plays normally with no degradation

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi hw213nw, does this issue with the compression only occur when sending files via iMessage, since it appears downloading them normally works fine?

  • hw213nw's avatar
    hw213nw
    New member | Level 1
    2 years ago

    Hi, I believe so, it's something about that sharing function via iMessage. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me too, hw213nw! It sounds then that this has something to do with iMessage specifically. Is it possible to reinstall the app on your device? Do you see any difference after that?

      • hw213nw's avatar
        hw213nw
        New member | Level 1
        2 years ago

        You'd like me to delete and reinstall Dropbox completely?

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