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MissRennyWD's avatar
MissRennyWD
New member | Level 2
6 years ago

Black screen on all video uploads

When I upload videos to Dropbox everything seems fine. Then I open the video in QuickTime and it's a black screen. There's still audio though. I see there are others dealing with this on other platfo...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi MissRennyWD, thanks for messaging today!

 

I'm sorry to hear about this. Could you clarify if you've tried opening the video in another video player instead of QuickTime? Does the file preview on the site for all the other users?

 

Are you getting this issue when people download the file directly to their machines via the Dropbox site?

 

Any clarification on this matter would be very helpful!

  • Helen90's avatar
    Helen90
    New member | Level 2
    4 years ago

    The same thing happens when I try to replay in Chrome on a MacBook (audio with black screen).  Replay works fine on an iPhone.

    • Helen90's avatar
      Helen90
      New member | Level 2
      4 years ago

      Tried to edit my original message but it won't let me in Safari on a MacBook.

       

      Anyhew, the black screen + audio happens when using Dropbox Replay viewer. But when I go to fullscreen, I can see the video.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Helen90, happy Monday! 

         

        Can you send me a screenshot of what you see on your end, please? 

         

        Thanks a bunch! 

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