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Broken files after Dropbox Backup auto-upgrade that filled the hard drive.
Hi,
Yesterday, the Dropbox app on my Mac auto-updated and presented a dialog saying it needed to temporarily disable and then re-enable the Backup. I agreed, and it turned out that meant downlo...
Hi, Megan, thanks for trying to save me!
Yes, my Dropbox folder according to Prefrences > Sync tab is
~/Library/CloudStorage/Dropbox
For example, I have a movie file that has been moved to a new location
~/Movies/2012/rintitintin.mov
Mac reports this file to have 174 MB:
Finder can't handle moving nor copying it to external drive:
I peeked inside using a Hex editor but the file is empty:
PS: I have restarted my Mac few hours ago just to see if the error had something to do with the Finder.
PPS: I can't find the file by searching "rintitintin" on dropbox.com.
René
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the speedy reply, René!
Now let's actually get to the saving part! So, we have two issues at the moment: The first one being your syncing being stuck, and the second is about the files not previewing as they should.
For the syncing part it's important to keep in mind that following a migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.
Has the number of files reduced at all? If not, then it might be worth checking out the troubleshooting steps outlined in this article.
As for the example file you mentioned: does it have any syncing icons next to it? Feel free to send me a screenshot if you'd like.
Syncing has been stuck with "Updating 974 files" for about 24 hours now.
Meanwhile, it has both uploaded and downloaded quite a few files that changed during that period.My gut feeling is that these 974 stuck files are the sames that are corrupt on the disk. If Finder and other Mac apps can't read them, probably Dropbox's process can't either.
I could try to boot to safe mode and remove these files via terminal by more brute force but I would still need to get the back from my previous Backup from Dropbox. However these files are no longer on dropbox.com... since the Dropbox app updated itself.
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