Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

René L.4's avatar
René L.4
Explorer | Level 4
2 years ago

Broken files after Dropbox Backup auto-upgrade that filled the hard drive.

Hi,   Yesterday, the Dropbox app on my Mac auto-updated and presented a dialog saying it needed to temporarily disable and then re-enable the Backup. I agreed, and it turned out that meant downlo...
Computer Backup
desktop
Dropbox Backup
Preview
René L.4's avatar
René L.4
Explorer | Level 4
2 years ago

Hi, Megan, thanks for trying to save me!

 

Yes, my Dropbox folder according to Prefrences > Sync tab is

~/Library/CloudStorage/Dropbox

 

For example, I have a movie file that has been moved to a new location 

~/Movies/2012/rintitintin.mov

 

Mac reports this file to have 174 MB:

 

Finder can't handle moving nor copying it to external drive:

 

I peeked inside using a Hex editor but the file is empty:

 

 

PS: I have restarted my Mac few hours ago just to see if the error had something to do with the Finder.

 

PPS: I can't find the file by searching "rintitintin" on dropbox.com.

 

René

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey René L.4, would you mind also clarifying your OS on your Mac?

 

What about the files and syncing icons locally? 

 

For example your ~/Movies/2012/rintitintin.mov file. Did you have a moment to check if you can see any of the icons next to it? 

  • René L.4's avatar
    René L.4
    Explorer | Level 4
    2 years ago

    I'm on MacOS Sonoma 14.4 (the latest).

     

    All the files and subfolders of Dropbox folder do have sync icons

     

    But under Backup (Movies, Documents) do not 

     

     

     

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!