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Pansy L.'s avatar
Pansy L.
Helpful | Level 5
3 years ago
Solved

Camera Upload thumbnail not showing on mac

I use Smart Sync

I'm on a Macbook Air Ventura 13.5.2

 

I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Upload folder

 

Since updating to the newest OS that seems to not work anymore and I just see the generic icons now.

If I "make it available offline" then it downloads the image and the thumbnail works but I'd love to have a low-res thumbnail so I can tell if I should download it or not.

 

 

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  • AliBnz's avatar
    AliBnz
    Explorer | Level 3
    3 years ago

    Same issue - is there any resolution yet?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AliBnz, have you tried any of the steps in this thread to attempt to resolve the issue?

  • Pansy L.'s avatar
    Pansy L.
    Helpful | Level 5
    3 years ago

    This is happening to all images not just Camera Upload

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Pansy L., thanks for the update here.

     

    Are the photos currently set to 'online-only'? If so, can you switch them to 'available offline' and then back to online-only, to see if that helps?

  • Pansy L.'s avatar
    Pansy L.
    Helpful | Level 5
    3 years ago

    I went to New Files Default: Changed it to Available Offline. Closed the window. Waited for a minute because I don't want to download everything. Then switched it back to Online-only.

    I assume that's what you are asking me to do.

     

     

    It changed my Dropbox status to Syncing. Not sure what it's syncing so I'll wait a bit to see if maybe it's syncing the thumbmails 🤞🏼

     

  • zurimakena's avatar
    zurimakena
    New member | Level 2
    3 years ago

    I'm experiencing the exact same problem! I stumbled upon your question while searching for a solution. It's reassuring to know that I'm not the only one facing this issue.

  • Pansy L.'s avatar
    Pansy L.
    Helpful | Level 5
    3 years ago

    Thanks! That seemed to do the trick. It's working for me now.

  • AliBnz's avatar
    AliBnz
    Explorer | Level 3
    3 years ago

    Is the clicking between online and offline manually the only way this is going to be possible from now on, or is dropbox working on a fix? It's really inconvenient

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