We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Can no longer open powerpoint files
I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there sophiieallan; welcome to our Community!
Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place?
For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer backup feature?
If you are using the desktop application indeed, can you send us a screenshot of its status as shown in your menu bar? Is it 'up to date' or still syncing?
Thanks so much, Sophie.
Can you please clarify if you're able to preview your files normally on our website and how did you upload them in the first place?
For example, did you install the desktop app and copied or moved those files in your Dropbox folder or maybe you enabled the computer backup feature?
If you are using the desktop application indeed, can you send us a screenshot of its status as shown in your menu bar? Is it 'up to date' or still syncing?
Thanks so much, Sophie.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
