Forum Discussion

sophiieallan's avatar
sophiieallan
Explorer | Level 4
5 years ago

Can no longer open powerpoint files

I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a...
desktop
Download
Error Messages
sort
sophiieallan's avatar
sophiieallan
Explorer | Level 4
5 years ago

Hi Jay, 

That doesn't seem to do anything as the older version also seems to be corrupted too. Is it due to it being a .icloud file?

 Thanks

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Yes, a .icloud file is a file that has been uploaded to iCloud, so the file is simply a placeholder, which you can see by the file size being only 178 bytes, which is extremely small for any file.

Since it looks like the files can't be recovered by Dropbox, you'll need to see if there's another recovery service or app that can help on your machine. 

I'm sorry I can't be more helpful on this matter.
  • sophiieallan's avatar
    sophiieallan
    Explorer | Level 4
    5 years ago

    okay

    Thanks for your help.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!