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chipdeblock
1 hour agoNew member | Level 2
Can only view partial folders & files on Windows 11 & Windows 10 computers.
I am using a Dell Alienware w/Windows 11, Alienware w/Windows 10, and an Android device. A couple of weeks ago I had an issue with Outlook 365 (on my Win 11 device) and had to reinstall it a couple of times. It ended up being a corruption issue that a computer place had to fix for me. During the reinstall process I was prompted to log back into Dropbox which I did. After that point only a small portion of my Dropbox files appear in my File Explorer while all of them continue to appear on Dropbox via Web. When my Win 11 was in the shop, I used my Win 10 computer and was prompted to log back into Dropbox too and the same thing happened. I then used my Android device to access Dropbox via the app and initially all files showed up, but sure enough I was prompted to log back into Dropbox from that device and afterwards could only see a partial inventory of what's there. I just checked my Android again and right now all files are showing up via the app, but still only partial files showing in File Explorer on Win 11 & Win 10 (yes, the Web version stills shows everything and I have logged off and back on via the Web which changes nothing). I have Gigabyte access on the internet (926.27 Mbps D/L & 935.23 Mbps U/L) and both Windows computers appear to be syncing while showing different files and folders. I use Dropbox as Online-Only for my files. Does anyone have an answer and thanks in advance?
1 Reply
- Megan21 minutes ago
Dropbox Community Moderator
Hey chipdeblock, welcome to our Community!
Let's get to it. Instinctively the first thing that comes to mind is your selective sync settings, so let's rule this one out first.
Can you investigate and make sure that you haven't unchecked any folders in your selective sync settings?
While we're at it, can you also let me know more in regards to the app's current version on both of your devices, and their syncing status? You can find this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi.
I know this might sound trivial, but can you try signing out of the app and then back in?
Lastly, have you made sure that you're signed into the correct Dropbox account across all the platforms (mobile and desktop app, and website) ?
Let me know more, and we'll take it from there!
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