Forum Discussion

Philip Kapadia's avatar
Philip Kapadia
Explorer | Level 4
2 years ago

Can you download a shared link using the dropbox app?

Hello, 

 

So - I have a 300GB file I need to send to my client. I have uploaded it in my account using the sync desktop application, now, my client needs to download the file. I generate a download link and send. 

 

Can my customer download this 300GB file with the desktop Windows application rather than through the browser? How?

 

Kindest regards, 

Philip Kapadia

4 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    Philip Kapadia wrote:

    Can my customer download this 300GB file with the desktop Windows application rather than through the browser? How?


    If they have their own Dropbox account with enough space available, they can use the option to save the file to their account (via the browser when viewing the link), which would then cause the file to sync to their computer through the Dropbox application, assuming they save it in a folder that syncs to their computer.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Philip Kapadia, thanks for contacting us!

     

    The only method to download a link using the desktop app would be to add the shared link to their Dropbox account. 

     

    Assuming that they have enough quota for the file, it would be added successfully and then the desktop app would sync it to their computer.

     

    This will help me to assist further!

  • Philip Kapadia's avatar
    Philip Kapadia
    Explorer | Level 4
    2 years ago

    Thanks for helping!

     

    This is annoying. I can't ask my clients to purchase a cloud storage plan when I already have enough space—I simply want them to download the 300GB file I have in my account. That doesn't seem possible because Dropbox's browser download limit is only 200GB. Is there any way to work around this?

     

    Disappointing, seeing as Dropbox is supposed to be the premium cloud storage solution with more features. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your feedback on this Philip Kapadia - it's been noted in our system and you can let us know if you have anything else to add.

     

    In the meantime, a possible work-around would be to zip the file to lower its size or put it in a folder and share the folder directly with your client as mentioned. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!