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Katrinka's avatar
Katrinka
Explorer | Level 3
5 years ago

Cannot display pdf (pdf cannot be open)

Hi! I`m getting this message when trying to download a file through the link: cannot display pdf (pdf cannot be open) , on my phone. And I did change 0 to 1. Also, other users can`t download the ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Katrinka, thanks for joining our Community!

Do you see this error message, when you open the link and the file is not even previewable?

Or are you getting it after you have downloaded it and are trying to open it?

Can you also send me a screenshot of the error, so I can take a look?

Thanks!
Katrinka's avatar
Katrinka
Explorer | Level 3
5 years ago

Hi Hannah! Thanks very much for replying. 

I see this error message, when I open the link and the file is not even previewable. Here`s the screenshot I managed to catch.

Thanks again very much

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the screenshot, Katrinka!

    Can you change the link from =1 to =0 and open it again? What are you seeing now?

    Also, how large is this PDF file?

     
    • Katrinka's avatar
      Katrinka
      Explorer | Level 3
      5 years ago

      Thank you for taking time to help Hannah !

      If the link is with o, it  says Invalid format. The file is 4.92 MB. Here`s the screen shot. Thank you so much!

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hi Katrinka, could you try opening the shared link to download the file via another browser on your device?

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