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nabillaamalia's avatar
nabillaamalia
Explorer | Level 3
2 years ago

Cannot open excel files on my Mac, files aren't corrupt.

I cannot open all of my excel files in my Dropbox.  Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads f...
desktop
Error Messages
Mac
Microsoft Office
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi nabillaamalia, thanks for messaging the Community!

 

Are the Excel files marked as available offline in your Dropbox folder?

 

This will help me to assist further!

nabillaamalia's avatar
nabillaamalia
Explorer | Level 3
2 years ago
Yes sure. I don’t know what’s wrong with the files or the Dropbox, this is my very first time cannot open my files
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Do they open if they are outside of the Dropbox folder? 

     

    Have you tried a repair of Office 365?

    • nabillaamalia's avatar
      nabillaamalia
      Explorer | Level 3
      2 years ago
      Yes, no problem outside the Dropbox. I still use the file from Dropbox the day before and everything was normal until yesterday I cannot opened it at all.

      I’ve tried repair the Office 365 and the Dropbox but nothing happened
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey nabillaamalia, would you mind sending me a screenshot of an example file that fails to open in Excel, but within your Dropbox folder, in order for me to double-check the icon next to it? 

         

        If you quit the Dropbox app, I'm assuming the files open without an issue, right?

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