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nabillaamalia's avatar
nabillaamalia
Explorer | Level 3
1 year ago

Cannot open excel files on my Mac, files aren't corrupt.

I cannot open all of my excel files in my Dropbox.  Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads f...
desktop
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Microsoft Office
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nabillaamalia's avatar
nabillaamalia
Explorer | Level 3
1 year ago
Yes sure. I don’t know what’s wrong with the files or the Dropbox, this is my very first time cannot open my files
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Do they open if they are outside of the Dropbox folder? 

 

Have you tried a repair of Office 365?

  • nabillaamalia's avatar
    nabillaamalia
    Explorer | Level 3
    1 year ago
    Yes, no problem outside the Dropbox. I still use the file from Dropbox the day before and everything was normal until yesterday I cannot opened it at all.

    I’ve tried repair the Office 365 and the Dropbox but nothing happened
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey nabillaamalia, would you mind sending me a screenshot of an example file that fails to open in Excel, but within your Dropbox folder, in order for me to double-check the icon next to it? 

       

      If you quit the Dropbox app, I'm assuming the files open without an issue, right?

      • nabillaamalia's avatar
        nabillaamalia
        Explorer | Level 3
        1 year ago

        Here it is, still cannot be opened

         

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