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Cannot open excel files on my Mac, files aren't corrupt.
I cannot open all of my excel files in my Dropbox. Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads f...
Here it is, still cannot be opened
Jay
Dropbox Community Moderator
Dropbox Community ModeratorAccording to the screenshot, the file is not available offline as there is no green icon there.
Please could you mark the file as available offline first, and then try opening it again.
I already did, but nothing changed.
- Jay
What about if you quit the Dropbox desktop application entirely, and try opening it again?
If you copy and paste that file to a non-Dropbox folder, does it open?
I have similar issue now for 2 weeks. Many of my word documents cannot be opened, but outside dropbox folder they work well. In dropbox I dont know why some files have a kind of \\?\ at the beginning of the file destination.
- Hannah
Hey marchenkovasea, are you on a Windows computer?
Can you take a look at Здравко's response here to see if you'll find any useful info?
- Hi Hannah,
Yes, it is windows and that thread was just recently opened by me. Matter solved: too long folder names - Yes, even I’ve tried to reinstall the Dropbox and the Microsoft 356.
Anyway, the file that cannot be opened was in binary format. Did Dropbox no longer supports binary format?
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