Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ChrisG777's avatar
ChrisG777
Explorer | Level 3
3 years ago

Cannot open password protected file on Mac; fingerprint works but not password

I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is c...
desktop
Mac
Preview
View
ChrisG777's avatar
ChrisG777
Explorer | Level 3
3 years ago

I closed the Dropbox app. Tried to open the file on my Mac. Opted to use password and not fingerprint.  I got 'incorrect password' with both my Mac login password and my Dropbox password. I then did the same process but elected to use my fingerprint and the file opened ok.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks Chris, were you actually the person that created and password protected this file?

 

The password could be anything, it doesn't have to be related to your Mac or your Dropbox.

 

If someone else sent it to you, I would recommend reaching out to them.

  • ChrisG777's avatar
    ChrisG777
    Explorer | Level 3
    3 years ago
    Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!