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Cannot open text files. Undefined error.
When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it opens fine, but this should not be required. What is wrong?
5 Replies
- Walter
Dropbox Community Moderator
Hi there herrliedholm, sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what's the desktop app's exact status and version as shown in your system tray at the moment?
Thanks!
- Walter
And is this only happening with online only files herrliedholm?
If so, I'd suggest making them available offline before trying to open them on your computer.
Yes, making them as available offline solves the problem. So you are confirming that Dropbox is unable to open text files directly from windows explorer? When can I expect to have this fixed? It is what dropbox is all about, making cloud storage available without effort and complexity.
Regards
/Peter
- Megan
Hi herrliedholm!
Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue.
