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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Andreas K.25, sorry to hear you're having issues with this.

 

Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let me know if you get the same error?

 

If you do, I'd appreciate a screenshot too.

 

Thanks!

  • Andreas K.25's avatar
    Andreas K.25
    Explorer | Level 4
    3 years ago

    Walter,

     

    Thank you for taking care of my problem.

     

    I have this issue on different PC with different OS and different browsers. I cleared the cookies / cache on Edge and Firefox / AddOns disabled, the issue persists.

     

    Here is the screenshot:
    https://www.dropbox.com/scl/fi/axh6i294zi4pacw0guet0/Screenshot.png?rlkey=bzpodiz9awq8kn4scfambh03p&dl=0 

     

    I've marked all folders I can not access with a red arrow, all others work as usual. The subfolder "Save as CSV UTF-8" also works as usual.

     

    Everything worked fine until about a few days/weeks ago, the error came up for the first time today. Give me a sign if you need more information.

     

    Andreas.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Instead of a link, could you attach a screenshot in your reply Andreas K.25 ?

       

      To do so, you can click on the camera icon (insert photos option) within your reply's box. 

      • Andreas K.25's avatar
        Andreas K.25
        Explorer | Level 4
        3 years ago

        Walter,

         

        I'm sorry, I thought you could view images shared with DropBox. 🙂

         

        Andreas.

         

         

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