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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JayC1, let's jump right into this please! 

 

As a first step, can you let me know if you're possibly referring to a shared link? Is this where you downloaded files from? 

 

Also, where do you see this specific message? Is it online, when you try to locate the content? Let me know more, and we'll take it from there.

 

Thanks!

JayC1's avatar
JayC1
Explorer | Level 3
3 years ago

Hi Megan

 

It is the only folder of the bunch that has a mulyi=person icon on the folder, so i must have shared it at some point. However, it says that I'm the only one with access. 

 

Here's the main file batch

 

 

here's the next click

 

And here's what happens when I click on one of the sub files

 

As I mentioned, I accessed a few files earlier this week. Now, however, I fear I'm going to have to re-create a semester's worth of Louisiana History class. Other course files (Civics, Geography, etc.) are working fine.

Thanks for looking into this for me--I'm a bit panicked. Been working with Dropbox for years and never had something like this.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JayC1, if you use an entirely different browser, do you get the same results there? What results do you get when searching for the Folder name, using our searchbar?

     

    Could you try copying or moving them to another location and let me know if they give the same error?

    • JayC1's avatar
      JayC1
      Explorer | Level 3
      3 years ago

      Hi Megan...will do tomorrow. was able to find the files by searching for them by name. Encouraged and will try to fix everything in morning. Thanks so much for your help. Will keep you posted!

       

      Jay

      • Tash86's avatar
        Tash86
        New member | Level 2
        3 years ago

        I too am having the exact same issue with folders that I own.

        I can search for the files within but cannot open the folder.

        What is the suggested fix here?

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