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Andreas K.25's avatar
Andreas K.25
Explorer | Level 4
3 years ago

Can't access a folder: 'This folder does not exist' error

Hi experts,   I have a strange issue with one of my folders. If I try to view the /Public/Samples folder online, regardless which browser (FireFox / Edge), I only get an error message "The folder...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you able to view and access the folder in the main window on the right when you navigate to the ID Cards folder?

debasissadhukhan's avatar
debasissadhukhan
Explorer | Level 4
3 years ago

I am able to view the folder in the main window. But when even I am clicking it on the Debarka S, folder then the error message poping up.

 

 

  • Krunoslav's avatar
    Krunoslav
    Explorer | Level 3
    3 years ago

    Same here.
    Can not access one of the two App-folders in the Browser, but can access it from the API. Strangely, the Web surface shows and lists the "/Archiv" subdirectory of it without problems!
    I have renamed the folder I could not not list ("/eCapConfigurator"), and then I was able to see the content and upload files to it.
    Then I renamed it back (deleted the additional '1' from the end), and have the same error situation as before. 

    There must be an new Dropbox error regarding Webserver.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    This for the info debasissadhukhan, Krunoslav, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • debasissadhukhan's avatar
      debasissadhukhan
      Explorer | Level 4
      3 years ago

      yes..you can reach out to my eamil id 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks, I've sent you an email, please could you reply to it when you get a chance!

    • Krunoslav's avatar
      Krunoslav
      Explorer | Level 3
      3 years ago

      Can confirm that is solved. Thanks

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