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daddiolong's avatar
daddiolong
Explorer | Level 4
6 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
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daddiolong's avatar
daddiolong
Explorer | Level 4
6 years ago

OK, got ya.  I had to log on via a computer; before I was on my phone and it didn't give me this option.  This is what I see when I open a video file sent to my e-mail via another dropbox account and a link to view.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the quick response daddiolong!

 

Now that you're on a computer, can you download the mentioned file and let me know its size and if you're able to preview it normally (be it on the web or on your computer)?

  • daddiolong's avatar
    daddiolong
    Explorer | Level 4
    6 years ago

    file size: 22.2 MB (23,329,479 bytes)

     

    I'm not sure what you mean by "preview" the file.  I can't preview it on my desktop.  All I know is that I can't open video files on my phone when someone sends me a dropbox link to a video.

    • GlennSG's avatar
      GlennSG
      Helpful | Level 6
      6 years ago
      I am facing a similar problem with the android app.

      Currently running 192.2.2.
      Problem for me lies with loading all my files and folders through the app.
      Navigating to "Home" I can see recent files and they're accessible.
      However, when navigated to "files" I get the error as daddiolong. "Cannot connect to dropbox, make sure you're online and try again"
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Hi GlennSG; thanks for joining our discussion here and sorry to hear about the issue you're going through.

         

        I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? 

         

        Keep me posted! 

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