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daddiolong's avatar
daddiolong
Explorer | Level 4
6 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the quick response daddiolong!

 

Now that you're on a computer, can you download the mentioned file and let me know its size and if you're able to preview it normally (be it on the web or on your computer)?

daddiolong's avatar
daddiolong
Explorer | Level 4
6 years ago

file size: 22.2 MB (23,329,479 bytes)

 

I'm not sure what you mean by "preview" the file.  I can't preview it on my desktop.  All I know is that I can't open video files on my phone when someone sends me a dropbox link to a video.

  • GlennSG's avatar
    GlennSG
    Helpful | Level 6
    6 years ago
    I am facing a similar problem with the android app.

    Currently running 192.2.2.
    Problem for me lies with loading all my files and folders through the app.
    Navigating to "Home" I can see recent files and they're accessible.
    However, when navigated to "files" I get the error as daddiolong. "Cannot connect to dropbox, make sure you're online and try again"
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi GlennSG; thanks for joining our discussion here and sorry to hear about the issue you're going through.

       

      I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? 

       

      Keep me posted! 

      • GlennSG's avatar
        GlennSG
        Helpful | Level 6
        6 years ago

        Looks like it's been fixed with the BETA. Walter 

        I believe there's some connection issue changed on Dropbox's side, that caused this issue. BETA may have the updated connections.

    • mc1020's avatar
      mc1020
      New member | Level 2
      6 years ago

      Same on my Android

    • DeenMY's avatar
      DeenMY
      Helpful | Level 5
      6 years ago
      I face exactly the same issue and situation with @GlennSG. Same version of Dropbox too. No further updates in Play Store. Happened recently abt 2 weeks ago. I'm using Samsung A50. Other android devices also same issue. I've registered for the Beta version and waiting for the update. Kindly solve the issue ASAP as I rely alot on accessing my files thru my mobile app. No issue with the desktop version.
      • rianjvr's avatar
        rianjvr
        Explorer | Level 4
        6 years ago

        Same problem on my S10. I also eagerly await a solution

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