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daddiolong's avatar
daddiolong
Explorer | Level 4
6 years ago

"Can't Connect...check your internet connection" Android error

Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi GlennSG; thanks for joining our discussion here and sorry to hear about the issue you're going through.

 

I'm not sure if this will do the trick, but can you please try to install our beta version of the mobile app on your Android devices and let me know if you're still noticing this? 

 

Keep me posted! 

GlennSG's avatar
GlennSG
Helpful | Level 6
6 years ago

Looks like it's been fixed with the BETA. Walter 

I believe there's some connection issue changed on Dropbox's side, that caused this issue. BETA may have the updated connections.

  • mc1020's avatar
    mc1020
    New member | Level 2
    6 years ago

    I just installed the App again, dont know if Beta

    same problem

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