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Forum Discussion
daddiolong
6 years agoExplorer | Level 4
"Can't Connect...check your internet connection" Android error
Whenever I try to view a file someone has sent me, the Dropbox app in my phone (Android, Samsung Galaxy S9+) says "couldn't connect to DropBox, please check your internet connection". I have internet...
GlennSG
6 years agoHelpful | Level 6
I am facing a similar problem with the android app.
Currently running 192.2.2.
Problem for me lies with loading all my files and folders through the app.
Navigating to "Home" I can see recent files and they're accessible.
However, when navigated to "files" I get the error as daddiolong. "Cannot connect to dropbox, make sure you're online and try again"
Currently running 192.2.2.
Problem for me lies with loading all my files and folders through the app.
Navigating to "Home" I can see recent files and they're accessible.
However, when navigated to "files" I get the error as daddiolong. "Cannot connect to dropbox, make sure you're online and try again"
DeenMY
6 years agoHelpful | Level 5
I face exactly the same issue and situation with @GlennSG. Same version of Dropbox too. No further updates in Play Store. Happened recently abt 2 weeks ago. I'm using Samsung A50. Other android devices also same issue. I've registered for the Beta version and waiting for the update. Kindly solve the issue ASAP as I rely alot on accessing my files thru my mobile app. No issue with the desktop version.
- rianjvr6 years agoExplorer | Level 4
Same problem on my S10. I also eagerly await a solution
- Robinsomerville6 years agoExplorer | Level 4I have the same on my Mi 9T Pro. It shows me recent files in Home but gives the same error message as others when going to Files
- DeenMY6 years agoHelpful | Level 5Installing the beta version as suggested by Walter would solve the issue:
https://help.dropbox.com/installs-integrations/mobile/beta-program
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