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SuperetteStudio's avatar
SuperetteStudio
New member | Level 2
3 years ago

Can't import or preview "Available Offline" files on Mac

Hi, I recently upgraded my Macbook Pro and Dropbox is not working for me in the way it has on my previous computer. I set my files to "Available Offline" since I usually need my files without interne...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
SuperetteStudio wrote:

When I am in Finder, I can't see a preview image of any of my files - I have to double click and open my files in order to see them. Only after I open them in Preview or Photoshop can I then see a preview of the file in Finder. 

Are you sure the file has been marked as Available Offline? I ask because the behavior you've described sounds like the file is marked as Online-only; the preview isn't available because the file isn't local. Right-click one of the files that you can't preview and select Make available offline. Make sure you see a solid green circle with a white check mark on the file, then try the preview again.

  • SuperetteStudio's avatar
    SuperetteStudio
    New member | Level 2
    3 years ago

    I have the sync settings to "Available Offline" for all my files; however yes it seems that all my files are acting as online only. When I right click them and click make available offline, the preview appears. My issue is that I have thousands and thousands of files, I can't manually go through them all and either open them up or click 'make available offline'. Why wouldn't my files just be available if I have them set to 'offline' in my sync settings?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      SuperetteStudio wrote:

      I have the sync settings to "Available Offline" for all my files; however yes it seems that all my files are acting as online only.

      If that was a setting you changed in the Preferences of the Dropbox app (when that setting was still available) then note that that setting doesn't apply to existing files, only new files that are synced down to the computer. Also, if you're low on disk space or your files weren't explicitly set to Available Offline, they could become Online-only.

       

       

      You likely need to select all of your files and mark them as Available Offline.

       

       

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