Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist?

DoorArchitects wrote: it says ' "that file" does not exsist? What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it? Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.

Can't open a file sent to me via Dropbox

10 Replies

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Rich
Super User II
8 years ago
DoorArchitects wrote:

it says ' "that file" does not exsist?

What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?

Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.
Lusil
Dropbox Staff
8 years ago
Hey there DoorArchitects, thanks for posting on the Community & welcome aboard!

In order to make sure that I send over the most relevant troubleshooting steps, could you provide some more details on what you’re experiencing?

Could you let me know what the error message reads?

I’d also appreciate a screenshot (omitting personal info), as well as a step-by-step description of what’s happening in your next message, so as to check the results we’re getting on our end as well.

Once I have this info, I’d happily go ahead & troubleshoot together. In the mean time, have a great day & thanks again!
3079
New member | Level 2
8 years ago
It's a pdf file.
3079
New member | Level 2
8 years ago
There is no error message. I am new to dropbox and just need to open a document sent to me. It tells to sign in with my receiving email and I do that but still not able to view the document.
Walter
Dropbox Community Moderator
8 years ago
Hey 3079 - welcome to our Community!

Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine?

Have you tried another browser other than the one you currently use?

Could you send the steps you take to do this and a screenshot of the last screen you're on before you reach this dead end?

Thanks for going through all my prompts here and please let me know what you find.
Youkillme
New member | Level 2
7 years ago
not my Q?? Cant view files/ popup tells me i need a new app ?? Ijust downloaded DB.
Walter
Dropbox Community Moderator
7 years ago
Sorry to hear that Youkillme - have you tried another browser or even device to access the files you were trying to open in the first place?

Let me know how it goes and if you're still getting the same error, please attach a screenshot of it in your next reply here so we can have a visual too.

Thanks in advance and happy Monday!
Daisy767
New member | Level 2
7 years ago
PLEASE HELP. I’m having the same problem. Here’s what I get when I try to open aink that’s sent to me.
Daisy767
New member | Level 2
7 years ago
I can’t even load a screen shot in here. How do I do that? There’s no option to enter a screen shot.
Lusil
Dropbox Staff
7 years ago
Hey Daisy767,

You can attach a screenshot through one of the following options:

Thanks in advance!