Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Martin F.21's avatar
Martin F.21
Explorer | Level 4
3 years ago

Can't open encrypted files via Boxcryptor

W11: not possible anymore to open encrypted files via good (old) boxcryptor. no matter which filetype and when it was last changed. Was possible without any problems before the update for the la...
desktop
Error Messages
Preview
Third Party Integrations
windows
Martin F.21's avatar
Martin F.21
Explorer | Level 4
3 years ago

hmmm...

 

restarted several times (windows first aid 🙂

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for trying, Martin.

 

Can we actually send you an email, so we can look further into this?

  • Martin F.21's avatar
    Martin F.21
    Explorer | Level 4
    3 years ago

    Can we actually send you an email, so we can look further into this?

    sure.

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Martin! Just emailed you, so we'll continue there.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!