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chauptman1's avatar
chauptman1
Explorer | Level 3
3 years ago

can't open Excel file on desktop

when i try to open most of my excel files in dropbox, they indicate that the preview can't be displayed and they show the format as .xlsx.  i have tried to use the "open with" button to change the ex...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey chauptman1, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Any additional information is more than welcome!

  • chauptman1's avatar
    chauptman1
    Explorer | Level 3
    3 years ago

    says no Preview and when i click on Open with, it flashes and nothing happens.  and when i try Save As, it only gives me xlsx

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you make sure that the Dropbox desktop app is completely 'up to date' in your system tray and not still syncing chauptman1 ?

       

      Does the same error come up if you quit the app completely and try to open the same files? 

      • chauptman1's avatar
        chauptman1
        Explorer | Level 3
        3 years ago

        how do i update it in my system tray?  i tried to right click and i don't get an option to update it.  i am on a PC, so have windows, but not clear how to update it.  thanks again

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