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chauptman1's avatar
chauptman1
Explorer | Level 3
3 years ago

can't open Excel file on desktop

when i try to open most of my excel files in dropbox, they indicate that the preview can't be displayed and they show the format as .xlsx.  i have tried to use the "open with" button to change the ex...
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chauptman1's avatar
chauptman1
Explorer | Level 3
3 years ago

says no Preview and when i click on Open with, it flashes and nothing happens.  and when i try Save As, it only gives me xlsx

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you make sure that the Dropbox desktop app is completely 'up to date' in your system tray and not still syncing chauptman1 ?

 

Does the same error come up if you quit the app completely and try to open the same files? 

  • chauptman1's avatar
    chauptman1
    Explorer | Level 3
    3 years ago

    how do i update it in my system tray?  i tried to right click and i don't get an option to update it.  i am on a PC, so have windows, but not clear how to update it.  thanks again

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, chauptman1.

       

      From what I can understand from your screenshots, it seems that you're using Dropbox for S Mode and not the Dropbox desktop client.

       

      Does this file appear as a .xlsx file when you look at it in your account on dropbox.com?

       

      If you rename it there from .xlsx to .xls, are you able to open it through the Dropbox for S Mode app?

      • chauptman1's avatar
        chauptman1
        Explorer | Level 3
        3 years ago

        i can open the files in dropbox.com

         

        how do i get the correct desktop version or update the desktop version i have?  

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