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Morgs's avatar
Morgs
Helpful | Level 5
3 years ago
Solved

Can't open .msg files on Mac

Hi, can anyone help pleas? I can't open .msg files on my Mac that have been saved in dropbox from a PC. These are the things I have tried with no success 1) I have tried sharing the link from dro...
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  • Morgs's avatar
    Morgs
    3 years ago

    Hi Megan, thanks for getting back to me.

    I've ended up purchasing a .msg file app from apple, so I can download them and open them with that. Thanks 🙂

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Morgs, I'd be more than happy to help with this! 

 

When you try to open the file, using Microsoft's Outlook, do you get any specific errors? Feel free to send me a few screenshots, if you do. 

 

You also mentioned that the .msg files have been saved in Dropbox from a PC. Are they currently in your Dropbox folder, on your Mac? 

 

Have you tried downloading the file directly from Dropbox?

 

Keep me posted! 

Morgs's avatar
Morgs
Helpful | Level 5
3 years ago

Hi Megan, thanks for getting back to me.

I've ended up purchasing a .msg file app from apple, so I can download them and open them with that. Thanks 🙂

  • Linda Leong's avatar
    Linda Leong
    Explorer | Level 3
    3 years ago

    I purchased licence for Outlook 365 and yet I still cannot open my .msg files in Dropbox. Downloaded files either showed garbage or blank. Help!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Linda Leong, let's jump into this! 

       

      Which platform do you use, in order for you to open your .msg files? Do you use our desktop app, website, or mobile app? 

       

      Do you get any errors when trying to open these files? 

       

      Keep me posted!

      • Linda Leong's avatar
        Linda Leong
        Explorer | Level 3
        3 years ago

        Hi Megan

         

        I noticed the Dropbox default apps are Word, Excel and PowerPoint. Perhaps, I should add Outlook into this list? If so, what should I do?

         

         

         

        On my Mac, I already have a licence for Outlook 365. However, each time I try to open an .msg from web or downloaded files from Dropbox, I either get the following or blank.

         

         

        Looking forward to your advice.

         

        Many thanks in advance!

         

         

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