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BJN's avatar
BJN
Explorer | Level 4
4 years ago
Solved

Can't open PDF files with new beta on my mac

Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
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  • Emmet's avatar
    Emmet
    3 years ago

    Hi everyone,

     

    Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.


    In the meantime, the following workaround might help: 

    1. Open a Terminal window.
    2. Run the following command:

     

    xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/Dropbox

     

     

    This command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.

     

    It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:

    • Hold Control + Option and click on the Finder icon in the Dock.
    • Select "Relaunch".
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Burnt-On, thanks for the nudge here and sorry to see you're having trouble with this.

 

Are the files in question currently set to online-only or are they available offline?

 

If they're online-only, can you manually right-click them, and choose "make available offline" and let us know if that makes any difference?

Burnt-On's avatar
Burnt-On
Helpful | Level 6
4 years ago

Hi Hannah

 

I’m having the problem with both Dropbox files downloaded and with those that are online.

 

With those that are online I double click, they download and either open in DB app if a MS Doc or try to momentarily open but then don’t at all if they are Adobe.

 

I have tried selecting ‘Make Available Offline’ on numerous files …so I go from the cloud icon to the green circle with the tick (showing the file is downloaded) before I try to open and exactly the same things happen as I have previously described.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update here.

     

    Would you mind sending us a screenshot of what you see when you try to open both online-only files and available offline ones?

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