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BJN's avatar
BJN
Explorer | Level 4
4 years ago
Solved

Can't open PDF files with new beta on my mac

Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
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  • Emmet's avatar
    Emmet
    3 years ago

    Hi everyone,

     

    Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.


    In the meantime, the following workaround might help: 

    1. Open a Terminal window.
    2. Run the following command:

     

    xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/Dropbox

     

     

    This command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.

     

    It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:

    • Hold Control + Option and click on the Finder icon in the Dock.
    • Select "Relaunch".
Emmet's avatar
Emmet
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Burnt-On, 

 

We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?
 
Thank you! 

Emmet
SamPT's avatar
SamPT
Helpful | Level 7
3 years ago
Couple of community managers emailed me privately and in email since last week the reply is “ our engineers are working on it”

So basically dropbox just wants the query raisers from this forum, so the more people do not come to know the problem on this platform.

Since last 4 weeks dropbox is not able to find solution, i believe dropbox just made a unstable version for latest mac os

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